Shipping & Returns


Shipping Information

Please note that all clients must ship their ashes to us before the jewelry can be made. We DO NOT provide ash kits. Please follow the instructions below and contact us with any questions or concerns; we are happy to help! 

**Packing Your Ashes:**

 

**Tools and Supplies You May Need:**

 

- **Place mat or paper:** To catch any spills.

- **Screwdriver:** For unscrewing or prying the urn/container open.

- **Scoop or spoon:** A plastic spoon works well for this purpose.

- **Scissors:** To cut open the zip tie or plastic bag inside the urn.

- **New zip tie or tape:** To reseal the ashes inside the urn.

- **Two brand new small zip-lock sandwich baggies:** For placing your ashes inside.

- **Permanent marker:** To label your bags.


Amount of ash to ship

COLLECTING & SENDING FUR, HAIR, ASH, OTHER ITEMS: 


Only half a teaspoon is needed for multiple pieces of jewelry. We only need one small bag of the ashes. DO NOT MAKE EXTRA BAGS unless you have separate ashes for different jewelry.
On the two small zip-lock sandwich bags, write both your name and the deceased's name, the phone number, and the order number. 


Baggie 1. Place no more than 1/2 to 1 teaspoon of ashes into the first bag. If you have more than 2 items, fill the First baggie accordingly. Please zip shut, getting as much air out of the baggie as you can.

 

Baggie 2. Place the first baggie into the second empty baggie. This is only added protection if the first baggie were to open in transit. Please make sure both are zipped shut. 

Tip: Rolling the bag removes air, then seal it shut at the top. 

When shipping, please include a copy of your paid invoice.

 This is needed for identification purposes. If you do not have a printer, please write your name, phone number, and order number on a piece of paper.


SHIPPING INSTRUCTIONS: 
This section will detail how you need to ship your cremation remains. Please read ALL the shipping instructions carefully. 


Documentation and What to Ship: 
INCLUDE: FIRST AND LAST NAMES, SHIPPING NAME, BILLING NAME, PETS OR LOVED ONES' NAME 

·        Your address

·        Your Phone number

·        Transaction/order #

·        Optional images you would like to send. (Write your name and loved one on the back)

·        Let us know if you want the photo sent back to you. (We do like to keep them.)

·        Your labeled and double-bagged remains.

·        Do not put your papers inside baggies with ashes.

 



USPS is the only legal carrier you can use to mail ashes in the USA. 
Use a cardboard envelope or cardboard box. (DO NOT use a padded or thin paper envelope; they rip, and contents fall out.) 

Tape the seams of the box; poorly taped boxes arrive flat and crushed. 

Shipping Cremation Remains as Per USPS 
The United States Postal Service offers the only legal method of shipping cremated remains domestically or internationally. When a family member assumes the responsibility of shipping a loved one’s cremated remains, they can trust the USPS Priority Mail Express® Service. Priority Mail Express shipping starts at $24.70. 
The Express parcel is hand-carried to my business, dropped off with a signature, and is insured. 

Shipping USPS Priority Mail is inexpensive, about $5 to $7. 

In the past, I have had customers ship with this method most commonly, and the package arrived without any complications. Customers have packed the contents in a sturdy box before bringing it into the post office. If you choose to go this route, be sure the remains are packed per the instructions so they do not leak and shut down the facility. If you need to state what the contents are in simple terms, they are “jewelry supplies”. Please note this is at your own discretion. Please get tracking; you are responsible for the packing and shipping you send to us. 


Ship to: 
CO/ Ken at Cremation Jewelers

15175 Highland Valley Rd 

Escondido, CA 92025