warranty information

Warranty:

Here at Cremation Jewelers, we go to great lengths to create beautiful and quality cremation jewelry at affordable rates. This warranty statement outlines our guarantee to you when you purchase a Cremation Jewelers piece of jewelry. We create our jewelry using durable materials. If you subject any jewelry to forces such as striking, banging, and or other damaging insults, your jewelry may become scratched or even broken. Titanium, Gold, Stainless Steel, Silver, tungsten, and wood can end up gouged, bent, cracked, or broken. The inlaid material, whether it is created using cremation ashes (cremains), crushed opal, crushed stone, semi-precious stones, or other substrates may be less durable than the ring or setting itself. The inlaid material may chip or break off and fall from their settings if you expose them to harsh conditions such as extreme temperatures, chemicals, harsh cleansers, or mechanical duress. 

Everyone wears jewelry differently. Some people can wear their rings for years with no issues at all, and others require regular repairs and adjustments. The most common damage to Cremation Jewelry and other fine jewelry is through wear and tear; bent rings, inlays damaged, and lost stones are common in today's popular delicate styles. Most manufacturing defects will show up quickly, usually within the first month of wear, as the structure of the jewelry piece is compromised. 

30-Day “No Hassle” Limited Warranty Repair Policy: 

Your purchase of Cremation Jewelers Jewelry comes with a FREE "no hassle" 30-day limited warranty against manufacturing defects. If your purchased jewelry has a manufacturing defect (chipping, breaking, etc.), we will repair your purchased jewelry once at no cost to you. A clear photo of the defective ring showing visible defects is required to be emailed to us within (30 days) of the original order date. If a replacement is not available, we may offer another similar style ring or other jewelry at the same value. If your jewelry contains cremation remains, you may be required to send the Jewelry and addition ashes to Cremation Jewelers. 

 One (1) SINGLE replacement within the first 30 days warranty period is your exclusive remedy for any jewelry purchased with a manufacturing defect and is our entire liability to you for any breach of the limited warranty set forth herein. You have no right to return for a replacement or refund any ring purchased from us set forth in the return policy and this limited warranty. No Returns or Warranties are granted after the initial 30 days. Upon receiving the unit to be repaired, we deemed the item was damaged due to abnormal environmental conditions, exposure to harsh chemicals, negligence, the items will be returned to you at your expense with an explanation.

Repair of Natural Materials: 

If any material in your item becomes damaged, please contact us right away, and we can assess your piece if it can be repaired (a fee may apply depending on the level of damage). We will provide you with available repair options. If your jewelry is deemed to be damaged beyond repair, we'll replace it with a new ring for a cost of 50% of the current retail price plus shipping cost. This will be a one-time offer and will not carry over to the new replacement ring. 

Repair of Black Ceramic or Tungsten: Black Ceramic or Tungsten may shatter or chip and is therefore deemed to be damaged beyond repair, we'll replace it with a new ring for a cost of 50% of the current retail price considered that we have the supplies to make the item in stock, upon the return of the damaged ring (this excludes gold and silver, these metals will be accessed based on market value). This is a one-time offer and will not carry over to the new replacement ring. 

NOTE: If you take the ring to any other jeweler to get it resized, repaired, or cleaned in any way, the guarantee is void. This includes any and all alterations made to your ring. 

Damage or loss of semi-precious stones, remains are not covered by any guarantee. This limited warranty does not cover loss or theft and is non-transferable (i.e., valid only for the original purchaser). You will be responsible for shipping both ways. 

Please Note These Exceptions to the Limited Warranty for All Jewelry: 

The limited warranty does not cover size changes due to weight loss/gain or ring thickness changes, scratches or damage incurred due to abuse, abnormal environmental conditions, exposure to harsh chemicals: Acids, Fuels, Ammonias, Solvents or Abrasives, negligence, use contrary to care instructions or loss of the ring. 

Tungsten and Titanium rings are scratch resistant but not scratch proof. Tungsten may break if dropped on hard floors or often exposed to harsh chemicals (bleach, Lysol, hand sanitizer, alcohol products, Lotions, perfumes). Anodizing may fade or in all be removed due to chemicals, oils, or may even be scratched off if non-proper care is taken. Solid gold does scratch, and a simple trip to a local jeweler for a buffing will polish out your scratches. Gold or colored plating will wear over time but will wear faster if exposed to harsh chemicals. Additionally, engraving plated rings can potentially weaken the plating, causing chipping, and therefore engraving a plated ring voids your limited warranty.​ 

Also, please be advised that apparent submerged water damage to any wood ring will void your limited warranty as natural wood rings are not meant to be submerged in any liquid. It is always a good idea to take them off before swimming, washing hands, or any activity that includes any activity with water. If your jewelry piece becomes damaged, stop use immediately. Further use may cause more damage and loosen the substrate or even become sharp and cause damage to you or property. Cremation Creations will not be held liable for property or personal injury/damage for using the items in non-proper and well-maintained condition.  

Summing it up: 

Use common sense; if it is broke, get it fixed. Do not continue to use the item, it can possibly harm yourself or someone else. If you have or suspect that you have any allergy to any material being used, discontinue use. Please be aware if you have any such allergy before you purchase. If you have purchased an item that you have an allergy to materials, please contact Cremation Creations before the item is made, and we would be happy to refund the money paid. If you have purchased an item that you have an allergy to and move forward with the order, you do so at your own risk, and Cremation Creations is not liable. 

If we suspect that you are abusing any warranty while you under the limited warranty or otherwise making a false claim of defect, we reserve the right to void your limited warranty. 

EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, YOUR PURCHASE IS AT YOUR SOLE RISK; EACH RING IS PURCHASED "AS-IS"; AND WE MAKE NO OTHER WARRANTIES WITH RESPECT TO OUR PRODUCTS, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. 

In no case shall Cremation Jewelers or its managers, members, officers, employees, affiliates, agents, contractors, interns or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your ownership, wear or use of any product purchased from us, or for any other claim related in any way to your purchase of any product, including any claim for personal injury or death. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent of the item purchase cost. Please email us at ken@cremationcreations.net to discuss further, and, as always, we thank you for shopping at CremationJewelers.com.